CAN I BUY REPLACEMENT PARTS FOR MY PRODUCTS?
Yes, you can buy some replacement parts. Please fill out the contact form and state clearly which parts you want to purchase, for what product and what country you are in. However not all parts are separately available.
HOW TO BECOME A RESELLER OF VACU VIN PRODUCTS?
If you are interested in offering Vacu Vin products, for your store, website, distribution channel or as a promotional gift, please get in touch with our sales team: sales@vacuvin.com.au or fill out our contact form. They will respond as soon as they can, at least within three working days.
WHAT IS THE DIFFERENCE BETWEEN THE WINE SAVER AND THE WINE SAVER CONCERTO?
Only the design of the grip differs between these two Wine Savers, there is no difference in how they work.
WHERE DOES THE ‘CLICK’ SOUND COME FROM IN THE WINE SAVER PUMP?
The ”click” sound is a vacuum indicator which makes a sound when optimum vacuum is reached. The ”click” vacuum indicator is integrated in the newer Wine Saver pumps (not in the Vacuum Stoppers).
CAN I ADJUST THE LEVEL OF VACUUM WITH THE WINE SAVER?
The Wine Saver creates a ”click” sound when the required vacuum level is reached for keeping your wine fresh in a bottle. Of course, you are able to pump more to obtain a higher level of vacuum. This has no adverse impact on your wine.
CAN I USE OLDER WINE SAVER PUMPS OR WINE STOPPERS IN COMBINATION WITH NEW PRODUCTS?
You can use the new Wine Stoppers with your old Wine Saver pump. The old Wine Stoppers can also be used with the new Wine Saver pump. Only one exception for the Wine Saver & Server; this product is only compatible with the Wine Server & Stoppers.
WHAT IF THE VACUUM OF MY WINE STOPPER IN NOT HOLDING?
The most common problem when the vacuum is leaking, is because the Wine Stopper is not clean. Dust or dirt on the stopper can cause the vacuum to leak. This can easily be solved by washing the Wine Stopper, preferably in the dishwasher. To do so, it is best to take the Wine Stopper apart. If this does not solve the issue, please contact us via the contact form, indicate the exact problem and include a picture of the Wine Stopper.
CAN I STORE THE BOTTLES LAYING DOWN WITH THE WINE STOPPERS ON THEM?
We recommend not to store wine bottles with a Wine Stopper laying down. When a bottle is sealed with a Wine Stopper, the best way to keep your wine fresh is to store it standing up straight. Otherwise the wine can get into the Wine Stopper, which will make the vacuum leak. Moreover, wine can also be sucked into the pump with the next use, which will make the pump sticky and stop it from functioning properly.
HOW TO CLEAN THE WINE SAVER PUMP?
It can happen that little bits of wine get sucked into the pump while creating a vacuum. This will result in a sticky pump. You can clean it with a damp cloth and dishwashing soap. Let the pump dry and apply a little Vaseline (or similar grease) on the inside of the pump and the pump works just fine again. Please note: never put your pump in the dishwasher or submerge it in water!
WHAT IF THE WINE SAVER PUMP IS NOT WORKING SMOOTHLY ANYMORE?
After a while the grease that makes your pump work smoothly can wear off. You can apply a little Vaseline (or similar grease) on the inside of the pump and the pump works just fine again.
WHAT IF THE WINE SAVER PUMP IS NOT MAKING THE ''CLICK'' SOUND?
First of all, please check if you have the new model Wine Saver with ”click” vacuum indicator (from 2001). Old model pumps don’t have the ”click” function.
How to test if your pump is creating a vacuum or not? You can easily test this by trying the pump on your hand. If you feel the vacuum, and the pump is not creating the click, the click function is probably broken.
Do you use the Wine Saver at a location that is at high-altitude? The ambient pressure at your location might be very low. In that case, the pump may not be able to achieve the necessary vacuum pressure for the click to operate. However, this doesn’t mean that the pump is malfunctioning, you can still use the pump and stoppers to keep your wine fresh.
When you followed the steps in cleaning and vacuum testing and still do not hear the click sound, the ”click” vacuum indicator is broken. Please fill out the contact form and indicate the exact problem. We will be happy to assist you.
WHAT IF A PART OF MY WINE MASTER CORKSCREW HAS BROKEN?
The Wine Master Corkscrew is one of the products we sold in the past. Unfortunately we stopped selling (and producing) it over 10 years ago. Therefore, we can’t fix this product anymore. Discover our current Wine Openers here.
WHAT IF MY LEVER CORKSCREW IS NOT PULLING THE CORK FROM THE BOTTLE?
When the levers that clamp the bottle are squeezed together an internal mechanism is released after which you can pull the cork. Try harder, if you do not squeeze the levers firmly enough, the internal mechanism is not released.
WHAT IF THE METAL CAP OF MY LEVER CORKSCREW IS DETACHED?
The metal cap can be easily re-applied again, just screw it on and fix it tightly.